Returns & Refunds
Your satisfaction is our priority. We stand behind every product we sell.
We Accept Returns / Issue Refunds For:
- Item arrived damaged or crushed during shipping
- Wrong item sent (different set, language, or product type)
- Item not received within the maximum delivery window
- Packaging shows clear signs of tampering or opening before delivery
- Significant discrepancy between the listed condition and received item
We Do Not Accept Returns For:
- Opened or unsealed products — all sales of opened items are final
- Change of mind after purchase
- Buyer's remorse on price fluctuations after purchase
- Incorrect address provided by the buyer
- Customs delays or import duties (buyer's responsibility)
- Items held by customs due to destination country restrictions
Return Window & Process
Contact us within 7 days
Message us on WhatsApp or email apextradingcardshop@gmail.com within 7 days of receiving your order.
Provide photo/video evidence
Send clear photos or a video of the damaged/incorrect item and its packaging. This is required to process your claim.
We review within 24–48 hours
Our team will review your claim and respond with next steps — either a replacement shipment or full refund.
Refund or replacement issued
Approved refunds are processed to your original payment method within 3–5 business days. Replacements ship within 1–2 business days.
Product Condition Guarantee
Every product listed on Apex TCG is 100% factory sealed and authentic. We source directly from distributors and authorized resellers. We never sell opened, resealed, or counterfeit products.
All items are carefully inspected before shipping and packed with protective materials to minimize the risk of shipping damage.